What is insight.trips?
insight.trips is a young company that helps you experience the city of Vienna in a very personal way. Create your Vienna city.guide online according to your interests. Choose from a wide variety of collections that interest you and customize your own cover. The travel guide is lovingly hand-bound by our diligent partner print shop and will be delivered to your doorstep within a few days.
You can find more information about the team here.
What is a city.guide?
A city.guide is your individual and completely analogue companion for your Vienna trip, which combines your personality and the lifestyles of Vienna. With our city.guide we create a tailor-made travel experience with great design and offer you the right content at the right time.
Each piece is unique.
How can I create my own city.guide?
There are two ways to create your city.guide:
1. You can choose from one of three carefully curated templates (The Trendy, The Urban, The Imperial). These templates already contain some collections that are appropriate to the respective topic, but of course can be changed and edited as desired.
2. You want to start without template? No problem! You can also start from scratch and create your city.guide completely alone.
What are collections?
The creation of the city.guides is based on so-called collections. Collections are the modules from which our city.guides can be put together. These modules each consist of 4-7 activities, restaurants or attractions that are focused on a specific topic (for example, Vegan in Vienna, Viennese wine bars, student cafés, etc.). The activities were carefully curated and selected by our team and partners.
Where do the content come frome?
We strive to regularly create new, cool collections for you on our website, to give you an even deeper insight into the culture of Vienna. To guarantee this we cooperate with a diverse range of bloggers and tour guides.
The authors and photographers of our collections will be listed on our website and on their collections. This way it is possible to follow them easily.
You know Vienna like the back of your hand and want to become one of our insight.explorers? Excellent! We are always looking for new tips and cool insights. We look forward to your mail to email@example.com.
In which languages is insight.trips available?
You can browse our website in English and German and our city.guides are also available in these two languages.
How much does an individual city.guide cost?
In order to give you the greatest possible flexibility, the price of your individual city.guide depends on its number of pages. How many pages your city.guide has can be found in "my city.guides".
Here is our current price list (prices include VAT):
31 to 60 pages € 15,90
61 to 120 pages € 17,90
Which payment methods does insight.trips offer?
We are constantly trying to improve the buying process of our city.guides like f.e. a selection of different payment options. Just as when traveling, everyone has their own personal preferences when it comes to paying. ;) At the moment you can pay on our website with Sofortüberweisung and Paypal.
How much are the shipping costs?
We offer you a flat rate, which means no matter how much you order, you always pay the same amount of shipping costs. The exact amounts can be found here:
Within Austria 3,40 €
Remaining deliverable countries 6,70 €
You can find the countries that can be supplied by us in the question "Which countries are supplied by insight.trips?".
How long does delivery take?
We use the classic postal service to ship our city.guides. As a result, the shipping time varies from country to country. Within Austria, the shipping time is 5-7 days from receipt of order. In Central Europe this is approximately 9-14 business days. The exact shipping times of the respective countries, we announce in the order process.
We strive to make the shipping process constantly faster and cheaper and ask for understanding that the delivery time (compared to shipping giants like Amazon) is longer. ;)
Which countries are supplied by insight.trips?
Since we are a young company, we can not (yet) deliver worldwide. But we go to great efforts to constantly improve the shipping process. Currently we supply the following countries:
Austria, Germany, Switzerland, Albania, Andorra, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark (without Greenland), Estonia, Finland, France, Gibraltar, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Turkey, Ukraine, United Kingdom, Vatican City
Can large quantities be ordered?
With pleasure! Both individuals and businesses can order our city.guides in larger quantities. For this we ask you to send an email to firstname.lastname@example.org. The exact procedure, as well as prices, personal advice, etc., we can gladly explain to you by mail or on request in a personal conversation.
Did you know? We also offer our services for accommodations that want to offer their customers a unique service. In doing so, we put together a city.guide with you, which is branded with the logo and image of the company. The content of the city.guide is adjusted to the target group of your accomodation.
What is the verification of the e-mail address? Why do I need this?
By verifying your e-mail address, you confirm that you can receive e-mails. We will send you an email with a confirmation link. Just click on the confirmation link and your mail address will be verified successfully.
Without a verified e-mail address, it is not possible to order a city.guide. We have to make sure that you can receive the order confirmation, invoice and shipping confirmation.
If you have questions or problems verifying your e-mail address, please contact us at email@example.com
What happens after the order?
Once we have received your order, we buckle down to work and put your city.guide together with your favorite collections. It will then be printed by our partner printshop, carefully bound, and will soon be on the way to you. :)
Is there a right of withdrawal?
Since our city.guide is a product that is made to customer specifications and clearly tailored to personal needs, there is no right of withdrawal. See also §18 FAGG.
I have a question that is not listed here!
Just drop us a line and write us an email to firstname.lastname@example.org.